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Refund & Return

Refund policy

30-Day Money-Back Guarantee

Undamaged goods can be refunded within 30 days after receiving the goods. Once the returned items are returned to MEDSPALINE's warehouse for inspection, the refund process will begin.

After receiving and reviewing your return, we will send you an email to notify you that we have received your returned product. We will also notify you to approve or reject your refund.

The item must include the original packaging, including all accessories

For non-quality related warranty claims, the buyer is responsible for the shipping costs, and MEDSPALINE refunds the cost of the product itself

If the product does not meet the above requirements, the return may be rejected

For products that exceed this 30-day window, refund requests for non-quality issues cannot be processed. For purchases not made directly through the MEDSPALINE online store, please contact the retailer for a refund.

If the return request is approved, we will process your refund and automatically add the credit limit to your credit card or original payment method within a certain number of days.

Delayed or lost refund (if applicable)

There are some delays in the refund. If you have not received a refund, please check your bank account again first. Then contact your credit card company, it may take some time for your refund to be officially released. Next contact your bank. There is usually some processing time before refunds.

If you have completed all of these operations but have not received a refund, please contact us at info@medspaline.com or (+86)18924109126.

Special products (if applicable) can only be refunded for regular-priced products. Unfortunately, special products cannot be returned.

Exchange (if applicable)

If you need a replacement, please contact MEDSPALINE customer service to confirm, or send an email to info@medspaline.com. The mailing address of the goods:  #1, Lane 3, Liuqian Street, Hongxing Industrial Road, Shijing Town, Baiyun District, Guangzhou City, GD, China or U.S. warehouse 3095 E Cedar St, Ontario, CA 91761.

 

You will not be responsible for paying the shipping cost of the returned merchandise. Shipping costs are not refundable.

Depending on where you live, the delivery time of your replacement product may vary.

If you ship more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.



Return policy

MEDSPALINE website provides customers with a "30-day product return guarantee" (calculated from the date of receipt), If you order products on this website and find the following situations after receiving the goods, you must contact our customer service department, and you can return and exchange the goods within 30 days from the date of receipt:

1. The product is found to be damaged when the goods are received;

2. The product is different or less than the product ordered by the customer on the website

3. It is found that the product has expired when the goods are received;

If you encounter items 1 and 2 above, contact our customer service department immediately on the day of receipt. Only unopened products can be returned. Some products that are discounted, opened, used or damaged due to customer's human factors can be returned. Cannot be replaced.

Return Address: #1, Lane 3, Liuqian Street, Hongxing Industrial Road, Shijing Town, Baiyun District, Guangzhou City, GD, China, or U.S. warehouse 3095 E Cedar St, Ontario, CA 91761

Detailed steps and instructions:

Customers must submit an application by email or phone within 30 days after receiving the goods.

If you need to return or exchange the goods, the ordering person, including local and overseas customers, must pay the postage related to the replacement of the goods.

Relevant gifts must be returned when returning the goods.

Clearance products, redemption products and gifts are not accepted for return applications. The 30-day product return guarantee is only applicable to online shopping.

If the customer does not have any application for return or exchange of goods within 30 days, it means that the transaction of the ordered goods is completed. The company does not have to bear any legal responsibility and will not arrange any replacement of the goods.

If the goods you receive or the quantity of goods do not match the order, you can notify us by email or phone within 30 days, and we will have someone to verify the content of the order. If it is found that this is caused by MEDSPALINE's error, we will arrange for free replacement of the goods, and the additional shipping costs arising from this will also be borne by our company.

Once the product has been disassembled or used, we will not accept returns. MEDSPALINE is not responsible for the damage after delivery of the goods.

The photos of MEDSPALINE products are for reference only. Please refer to the actual products.

The goods can only be returned or exchanged once.

The return procedure takes one to three weeks (calculated from the date of receipt of the return). After the procedure is completed, the customer service department will notify the customer of the relevant details.